You can still pay for parking at the payment machine inside the facility (excluding Vaakunakylä parking).
At the payment station, enter your vehicle’s license plate number and pay with a debit/credit card (cash payments are not accepted).

A parking app is not required, but it speeds up and simplifies the process!

If you did not pay via an app or at the payment point, you can pay online with in 48 hours of leaving the facility at: moovy.fi/en/pay. 

Note: Parking ends automatically when you exit. Each new entry starts a new parking session. Expired parking sessions can no longer be paid at the facility’s payment station.

If the parking fee is not paid using any of the accepted payment methods (Moovy, EasyPark or ParkMan app, card payment at the station, or online payment within 48 hours), a payment reminder will be sent by mail based on the vehicle’s license plate. An additional reminder fee will be applied.

For issues related to app usage, please contact the respective service provider:

Moovy Customer Service
ParkMan Customer Service
EasyPark Customer Service

eParking Customer Service (EV charging)

Availability and ordering of contract parking products:

Individuals: Purchase via the Moovy app Store.
Businesses: Moovy business account.

More information: Moovy.fi/en

When your parking session is active, you can access the facility using a door code provided by the parking app.

The Moovy, EasyPark and ParkMan apps provide a code to open the door.

If you don’t have the app or you are just arriving, use the customer service button at the door to contact customer support, who can open the door remotely. Customer service is available 24/7.

EV charging is available in most of our parking facilities via the eParking service. Most locations offer Type 2 charging (22 kW).

In Kivisydän, two DC fast charging points (100 kW) are also available. At fast charging points, you can pay by card and do not need your own cable.

In other locations, charging is paid for using the eParking mobile app, and you need your own charging cable.

Charging prices are available in the eParking app.

Please note that parking fees apply according to our pricing during charging.

 Read more and download the eParking app: en.web.eparking.fi/kuluttajille

When entering the parking facility, please drive at a moderate speed and keep a safe distance from the vehicle in front of you.

Make sure your license plate is as clean as possible. Damage, dents, dirt or additional equipment (such as auxiliary lights) may affect recognition.

Please note that our system is optimized for Finnish license plates, and foreign plates may not always be recognized correctly.

If your license plate is not recognized correctly, you can pay at the payment machine using the incorrectly detected plate number, if you were able to see it on the entry display. Our customer service will check the payment and ensure that your vehicle is no longer in the facility.

Alternatively, we recommend contacting customer service before exiting the facility using the number provided in the facility or at the payment machine, so you can receive assistance on site.

Parking fees are based on the short-term parking price list.

Parking always starts with a base fee (the first hour). After that, the fee is calculated based on the next time period or hourly rate, depending on the pricing of the facility.

If a daily maximum rate is defined, the fee accumulates until the daily maximum is reached. Not all locations have a daily maximum, in which case the fee continues to accumulate based on hourly pricing for the entire stay.

The daily rate only applies to continuous parking. If you exit and re-enter, a new parking session begins and the base fee is charged again.

If parking continues beyond 24 hours in a facility with a daily maximum, the fee continues to accumulate until the next daily maximum is reached (24 h, 48 h, 72 h, etc.).

With short-term parking, you may park for as long as needed.

You will receive a payment reminder if your parking has not been paid at a barrierless, camera-based parking facility using any of the available payment methods.

Accepted payment methods include:

• Moovy app (license plate must be registered and recognition enabled before exit)
• ParkMan app (parking must be started manually in the app)
• EasyPark app (parking must be started manually in the app)
• Payment machine before leaving the facility
• Online payment within 48 hours after exit

If the parking session has not been paid using one of these methods, a payment reminder will be sent to the vehicle owner by Visma Amili Oy. A reminder fee will be added to the unpaid parking charge.

If the reminder is not paid by the due date, a payment demand will be issued.

Before contacting us, please check whether there is an explanation for the charge on the location page or in the parking app you have used.

If your question is related to the parking event (such as location, time or a possible error), or if you wish to dispute the payment reminder, please contact us in writing:
asiakaspalvelu@oulunpysakointi.fi

If your question is related to billing matters (such as payment time, fees or billing details), please contact Visma Amili Oy:
Visma Amili Oy

Oulun Pysäköinti Oy does not carry out parking enforcement and does not manage street parking.

Parking fines and enforcement related to street parking are handled separately by the City of Oulu:
City of Oulu parking

If you have received a parking fine, please contact the authority or organisation that issued it. Their contact details can be found on the fine.

If there is a fault with a street parking payment machine, please call the number provided on the machine (i-button).

Our parking facilities
We provide parking services in our own facilities and operate the following parking locations:

Kivisydän, Autosaari, Autoheikki, Vaakunakylä, and the hospital area facilities Sairaalaparkki, OYS Avohoitotalo and Rehaparkki.

Parking in our facilities is subject to the following terms:

• Parking is paid 24/7, unless otherwise stated at the location.
• Parking is only allowed in designated spaces.
• Parking is based on automatic license plate recognition. The duration and fee are determined based on the actual parking time.
• Parking is at your own risk.
• By parking, you accept these terms.

Payment
You can pay for your parking using the following methods:

• Moovy app (license plate and payment details must be added, and camera recognition enabled before leaving the facility)
• ParkMan and EasyPark apps (parking must be started manually in the app)
• Payment machine (card payment before exit)
• In most locations, you can also pay online within 48 hours after exit: moovy.fi/en/pay

Online payment is not available in all locations.

Important notes
If parking has not been paid using one of the available methods, a payment reminder will be sent to the vehicle owner, including an additional fee.

Failure to follow these terms may result in additional charges or removal of the vehicle at the owner’s expense.

Location-specific exceptions
Please note that some locations have different payment methods:

• Vaakunakylä: payment is only available via the Moovy app
• Some facilities do not support online payment: Autoheikki, Avohoitotalo and Vaakunakylä.